Professional Services Automation (PSA)
Professional Services Automation is software, such as ConnectWise, designed to assist IT consultants and other service providers with project management and resource management for client projects and utilization rate management for billable staff.
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Marketing Automation
A process that enables technology to take over repetitive marketing tasks from people, freeing people to focus on strategy. Technology can automate scheduled email sends and social site postings. It can determine clear winners among deployed ...
Email Automation
The use of predefined rules to trigger email messages based on specific actions customers take—or don’t take. Some examples include a welcome email that sends when a customer signs up for a mailing list, or a quick reminder that the customer placed ...
Goods & Services Tax (GST)
A federal tax imposed under Part IX of the Excise Tax Act that applies to the supply of most Goods and services in Canada. Currently set at a rate of 5% on the sale price of non-exempt goods or services. The GST is a value-added tax, therefore, ...
Amazon Web Services
Amazon Web Services (AWS) is an on-demand cloud computing platform that's available to individuals, companies, and governments. The company offers a metered pay-as-you-go plan for users who don't have access to Amazon's cloud infrastructure (or the ...
Software-Defined Data Center
Software-defined data center is a marketing term that extends virtualization concepts such as abstraction, pooling, and automation to all data center resources and services to achieve IT as a service.