Omnichannel marketing creates a cohesive, integrated shopping experience across a brand’s sales touchpoints—including brick-and-mortar locations, events, mobile devices, and online stores. It uses data and analytics to create consistency whenever shoppers encounter the brand. Let’s say you have a business that sells socks. With omnichannel marketing in place, a customer could find socks they love on social media, browse your online store selection, and receive a coupon to buy their favorite pair in your brick-and-mortar store.
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